01 · website support and maintenance
Edits, updates, backups and uptime monitoring under a clear scope of work. At the end of the month — a report with hours, not a single “retainer fee” line for the full amount
A store and a corporate site need different kinds of care. We shape the scope around your case, not a one-size-fits-all price list
The site was built long ago, the developer left, and it still needs edits every week — from a home page banner to a new service page
An hour offline means lost orders and wasted ad spend. A store needs ongoing oversight, not a fix when someone calls
A heavy licensed system with updates and an ERP data exchange. Without regular maintenance it quickly piles up errors and slows down
Plugins update on their own and break the layout, while outdated ones become a security hole. You need someone who does it carefully and in order
No credentials, no documentation, no idea where anything lives. We start with a handover: collect access and document how the site works
The main site, promo landing pages and branch subdomains. Keeping them in sync is easier with one team than with three vendors
Six steps from “something broke” to the monthly report. At each one you can see where the task is and when it will be done
A page won’t open, an update broke the layout, form leads stopped coming in. Or you just need to change a price and post some news
Telegram, email or a ticket in your tracker — whatever suits you. The person who will do the work sees the request right away, no “I’ll pass it on to the manager”
If the site is down, we jump on it right away and reply within two business hours. A routine edit goes into the weekly plan. You see a deadline, not silence
Anything complex is tested on a copy of the site first, then rolled out to production. After each task we tell you exactly what changed and show it on the live site
At the end of the month — a list of what was done with hours for each task. You see where the money went, not a single “monthly retainer” line for the full amount
A half-hour call: what hurts, what to improve, which improvements to take on next. Scale the plan up for bigger tasks or down in a quiet season
We won’t make you migrate for the vendor’s convenience. We take the site as it is — on an enterprise CMS, WordPress or custom code
We maintain sites and systems on: WordPress, Next.js, React, MODX, OpenCart, Bitrix24, amoCRM, Analytics
Before signing, we open the site and check its state: which updates were missed, whether backups exist, where the speed bottlenecks are. You get the list of issues either way
Maintenance isn’t “we’re available.” It’s specific work that happens every month, even when you haven’t asked for anything
We install system, module and library updates — first on a copy of the site, then on production. So an update doesn’t break the layout, forms or payments
Scheduled backups of files and the database, stored separately from the site. Once a month we restore a backup to make sure the site can really be brought back from it
The site is checked every minute, around the clock. If it stops responding, we find out about the outage, not your customer. Domain and certificate expiry stay under watch
Prices, copy, photos, news, banners, a new service page. Send it in any form, even a voice message — we format it to fit the site ourselves
At the end of the month, a list of tasks with hours for each. It’s clear what was done and how long it took, with no catch-all “site maintenance” line
If the site goes down, there’s something to roll back to and someone to do it. You don’t scramble for a vendor or wait for someone to remember the hosting password
The cost depends on scope. You pay for hours and oversight, not for “vendor availability.” Plans change month to month — to match the workload, not an annual contract
Custom quote
per month, up to 5 hours of work
Custom quote
per month, up to 15 hours of work
Custom quote
per month, dedicated team
We look at the site and its internals: what it’s built on, what hasn’t been updated in a while, whether backups exist. You get the list of issues either way, even if we don’t work together
We collect access to the domain, hosting, admin panel and email, and set up monitoring and backups. We document how everything works so it isn’t known to just one person
We fix the urgent items from the issue list and agree on priorities and how to file tasks. At the end of the month — the first report with hours
Every month: scheduled work, your tasks, a report and a call. The contract is month-to-month, with no obligation to pay a year in advance
Open 01 of 07
Didn’t find your question? Ask it on Telegram and we’ll reply during business hours
Ask on TelegramDepends on the hours you need; a fixed quote after the review
The cost depends on how many hours a month you actually need. Oversight of a corporate site, maintenance with improvements and a dedicated team are priced very differently. Monitoring, backups and updates are included in every plan; the hours go toward your tasks. You get a fixed monthly quote after we review the site
The site is monitored around the clock; people work business hours
Monitoring runs around the clock: if the site stops responding, we get an alert at night and on weekends. We respond and fix things during business hours, within two hours. Round-the-clock on-call staff is a separate line in the contract: we charge extra for it honestly rather than promise to be “always available” and stay silent until morning
Yes, we start with a handover
That’s half of our contracts. First we look at what the site is built on, collect credentials and document how it works, then we start maintaining it. If the code is really bad, we’ll say so honestly: rebuilding is cheaper than fixing it forever
Yes, and with several other systems
WordPress, MODX, OpenCart, licensed enterprise CMS platforms, and sites built on Next.js and React. We update the core and modules, keep an eye on license renewals, and test WordPress plugin updates on a copy before installing them on the live site
Every hour shows up in the report
Even a quiet month has work: updates, backup checks, reviewing monitoring alerts, speed. All of it goes into the report. If hours are still left over, we’ll suggest how to use them or move you to a smaller plan
You do. We only use them
The domain, hosting and admin panel stay yours; we work under separate accounts. Backups go to your storage or ours — whichever we agree on. If we part ways, we hand everything over and walk you through how the site works
Scope of work and response time are in the contract
The contract states what we do every month, how quickly we respond to a request and how many hours the plan includes. At the end of the month — a report with hours by task. A retainer with no list of work is just paying for someone to maybe pick up the phone
Tell us about your site and what’s wrong with it right now. We reply within two business hours, review the site and send you a list of issues