01 · website CRM integration
Inquiries, calls, chats and orders go straight to the CRM with their source and UTM tags, without duplicates. Deal statuses sync back to the site
Connecting an online store to Bitrix24 and a form on a service website are different jobs. We start with where you are losing clients today
A cart order becomes a deal with products, total and delivery method. Managers don't have to retype it from an email
Inquiries are few, and each one is valuable. None of them should sit in an inbox until Monday
Clients come back again and again: their inquiry should go to their own manager, not a general queue
Half of your clients don't fill in forms; they call or message. Those contacts should leave a trace in the CRM too
Clients want to see what is happening with their order without having to reach a manager
The integration was built long ago, the site got updated, and leads stopped coming through. Or they come through only some of the time
Six steps where leads usually get lost. At each one the sync runs on its own, with no copy-paste
The site replies right away and remembers which page and which ad the person came from. The client doesn't wait for the CRM to respond
Within seconds Bitrix24 or amoCRM has a deal in the right pipeline: name, phone, products, page and ad tags
If the client is already in the database, the deal is linked to their contact by phone or email. One record with the full history
The person in charge gets a task with a deadline and a Telegram message. If nobody picks up the lead within 15 minutes, the team lead sees it
The manager moves the deal through the pipeline, and the client sees the order stage in their account or gets an email. Nobody has to call to check
The lead source sits next to the deal amount. The CRM and analytics show which ads bring paid orders, not just clicks
We connect the site to the CRM through its API, and calls and chats through your phone system and messengers. Everything about a client in one record
We connect websites to: Bitrix24, amoCRM, Other CRMs with an API, Phone system, Call tracking, Telegram, WhatsApp, Analytics
This page is about connecting an existing CRM. If no off-the-shelf system fits your process, see custom CRM development; for connecting your site to payments, shipping and accounting, see all integrations. We only promise what we have confirmed in your system's API
The ads are paid for, the client reached out, but there is no deal. Most often the lead vanishes between the site and the CRM, and nobody knows
The inquiry sits in an inbox until someone copies it over by hand. On vacation, on weekends and on busy days, nobody sees it
One client, three records with different histories. Managers call them one after another, and reports count three new clients
The deal exists, but nobody knows where it came from. The ad budget gets split by gut feeling, not by paid orders
The CRM didn't respond, the token expired, and the inquiry vanished without a trace. We add a queue with retries and send an alert if an exchange fails
By then the client has already called a competitor. A task with a deadline and a messenger alert arrive the same minute as the inquiry
Someone changed a form or a plugin, and the integration silently stopped working. After every update we check the exchange with a test inquiry
The cost depends on what data flows and in which direction. We send a detailed estimate the day after the review and don't change it after kickoff unless the scope changes
Custom quote
from 1 week
Custom quote
2–3 weeks
Custom quote
from 5 weeks
We look at your site, CRM and pipelines and find where leads get lost. The next day we send an estimate with milestones
Which fields go to which pipeline and to whom. We agree on it with you before development, so nothing gets redone
We build the exchange on a test copy and run inquiries, orders and failures through it. You see the result in your own CRM
We switch it on for the live site, watch the log and explain to your managers what has changed
Open 01 of 07
Didn’t find your question? Ask it on Telegram and we’ll reply during business hours
Ask on TelegramIt depends on scope; the estimate is fixed
Forms with source tracking and duplicate checks take about a week. A two-way online store integration with Bitrix24, covering orders, payments and statuses, takes 2–3 weeks. The cost depends on what data flows and in which direction; we quote a fixed amount after reviewing your site and CRM
Sometimes it is enough, and we will say so
If a plugin does everything you need, we recommend it and set it up. We build a custom integration when the plugin doesn't pass UTM tags, creates duplicates, doesn't sync statuses back or breaks after a site update
Bitrix24, amoCRM and others with an API
Most often it is Bitrix24 and amoCRM, both cloud and self-hosted. We connect other systems too if they have an open API. If you don't have a CRM yet, we will help you choose an off-the-shelf one
No, we connect sites on any platform
We can send forms from Tilda, WordPress, Bitrix and custom-built sites to the CRM. The method depends on the platform: a webhook, a plugin or a small change to the site. We choose the most reliable one
The inquiry waits in a queue and goes later
The site stores the inquiry and keeps retrying until the CRM responds. If the exchange fails for a long time, you get an alert. The client notices nothing
Yes, together with the site and history
We switch the site's forms and orders to the new CRM and migrate contacts and deals. We map fields and pipelines in advance so nothing is lost in the move
That is a separate service
When off-the-shelf systems don't fit your process, we build a custom CRM. First we check honestly whether Bitrix24 or amoCRM with a solid integration would be enough
Tell us which CRM you use and what your site is built on. We reply within two business hours and send an estimate the next day