01 · custom CRM development
We build a CRM from scratch: pipelines, client records, tasks and reports that work the way your team does. Connected to your website, phone system and accounting
A sales team, a field service crew and a training center work with clients differently. We design the system around your workflow, not an average one
Your deal stages don't fit the standard "new, in progress, won", so managers do half their work in spreadsheets
A client is a company with several contacts, contracts and shipments. Managers need the full history, not just the last call
A request turns into a site visit, a sign-off and a payment. Dispatchers need to see who is free, technicians what to bring
Each deal is tied to a specific unit: price, reservation and status must match for every manager and on the website
Clients buy a membership or a course, not a one-off. You have to track payments, missed classes and renewals
After the sale, a deal becomes a project: milestones, hours, sign-offs. In an off-the-shelf CRM this part lives elsewhere
Six steps where clients usually slip away. At each one the CRM takes over the routine, so managers can focus on the deal
Website forms, calls, emails and messenger chats land in the CRM with their source. Nothing gets lost on personal phones
Contacts, past deals, call recordings and messages on one screen. A returning client never hears "remind me who you are"
Stages, fields and transition rules match how you actually work. Without the required document or amount, a deal does not move on
Call back, send a proposal, check the payment: tasks are created by stage, and overdue ones are visible to the manager and the team lead
Documents are generated from deal data using your templates, the invoice goes to your accounting system, the payment comes back to the record
Pipeline by manager, source and period, plan vs. actual, stalled deals. Reports open instantly instead of being pulled together by hand every Friday
Calls, messages, invoices and payments land in the client record automatically. Managers never copy data by hand from one app to another
We connect the CRM to: Phone system, Email, Telegram, WhatsApp, Accounting/ERP, Online payments, E-signature and document exchange, Analytics
One example is the sales office portal for a property developer: unit registry, stacking plan, price lists, reservations and deals in one system, 5 modules on shared data and exports to 5 listing portals. If you already have a CRM and only need website leads to flow into it, that is a website–CRM integration, which is faster and cheaper
A custom CRM doesn't pay off for everyone. We run the numbers with you before signing and tell you honestly if amoCRM or Bitrix24 is enough
An off-the-shelf CRM charges per user every month. With many users and a growing team, we compare that bill over several years with the cost of your own
If a deal goes through a warehouse, a site visit, a project or a unit, and the SaaS product forces you to adapt, a custom CRM follows your work instead of the other way around
A custom CRM runs on your server or with a hosting provider of your choice. Your client base doesn't depend on someone else's pricing plans, restrictions or decisions
A customized accounting system, your own warehouse software, an industry-specific service: when there is no ready module, the integration is built for you and doesn't break after a vendor update
A custom CRM costs money after launch too: servers, support, improvements. We calculate that upfront and show it next to the SaaS subscription
A small team, a standard pipeline, common integrations: pick amoCRM or Bitrix24 and set it up. We will tell you so on the first call
The cost depends on the number of teams and integrations. We send a detailed estimate after reviewing your process and don't change it after kickoff unless the scope changes
Custom quote
8–10 weeks
Custom quote
12–16 weeks
Custom quote
from 20 weeks
We look at how leads move through your team today and where they get lost. If an off-the-shelf CRM is enough, we say so. If not, we send an estimate with milestones
A clickable client record, pipeline and report. Your managers try them before development, and we make changes right away
We demo every stage on a staging site and close it with a sign-off. You pay per stage
We migrate the data, connect the phone system and accounting, and train the team. A month of post-launch support is included
Open 01 of 07
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Ask on TelegramIt depends on scope; the estimate is fixed
A CRM for one team with a pipeline, tasks and roles takes 8–10 weeks. Adding a phone system, accounting sync and reports takes 12–16 weeks, and a company-wide system from 20 weeks. The cost depends on the number of teams and integrations; we send a fixed estimate after reviewing your process
Quite possibly, and we will tell you
If your team is small, the process is standard and the integrations you need already exist, a custom CRM will take a long time to pay off. We recommend custom development when the SaaS product gets in the way, you have many users or the data has to live on your own server
There we connect an existing CRM, here we build your own
If you already use amoCRM or Bitrix24 and want website leads to land there, that is an integration, which is faster and cheaper. This page is about a system of your own that we design and build around your process
Yes, with checks and deduplication
We export clients, deals and history from the old system or spreadsheets, merge duplicates and verify the result with you. You switch off the old system once you are sure everything is in place
Yes, that is how we usually work
The first stage covers what the team cannot work without: clients, deals and tasks. Integrations, reports and portals come in later stages, once the team already lives in the system
Hosting is your choice, the code is yours
We host the CRM with a provider of your choice or on your own server. You get the source code, access and documentation, and there is no subscription fee for the system itself
A month of support included, then as agreed
For the first month we fix bugs and answer your team's questions free of charge. After that you can keep us on for support and improvements or hand the system over to your own developer
Tell us how leads move through your team today and where they get lost. We reply within two business hours and tell you whether you need a custom system